Golden Corral, the nation’s largest grill-buffet chain, announced restaurant industry veteran Darryl Webb Sr. has been hired as Senior Vice President of Operations.
There's nothing wrong with new food trends and flavors, but sometimes it's comforting to linger over old favorites. Tastes like pot roast, cinnamon bread and tomato soup remind people of happy times - and keep them returning to familiar restaurant favorites.
Lately there has been a lot written about companies attempting to improve their business by upgrading the consumer experience. Especially retailers threatened by on-line shopping, and restaurant brands suddenly faced with declining demand. Some companies already have it ingrained in their DNA, like Ritz-Carlton Hotels, Nordstrom, or Chick-fil-A. Other companies have to revise their culture to improve their level of customer care.
Golden Corral President and CEO Lance Trenary was a guest on the Bloomberg Markets AM program on Bloomberg Radio on May 24. Trenary and the show’s host Lisa Abramowicz discussed Golden Corral’s new 7-Day Brunch service, changes in the casual dining experience and how restaurant chains are responding to consumer demand.
The breakfast-and-lunch offerings at the Raleigh, N.C.-based buffet chain will be available every day from 9:30 a.m. to 2 p.m. They include new strawberry cheesecake French toast, made-to-order eggs and omelets, biscuits and gravy, sausage-and-egg skillets and carved glazed ham, as well as fried chicken, pot roast and miniature burgers.
After 25 years in the restaurant business, Mike Richey knows that an offer of a dollar more per hour from a competitor can be too much for an employee to refuse. Richey, who operates five Golden Corrals, wishes his employees well when they leave. But that's not the end of the story. A couple of weeks later he calls them to ask if they'd like to return to their old job--a practice that has paid off for him over the years.
Today, the largest number of multi-unit franchisees is in the restaurant sector. Beginning in January 2017, Golden Corral embraced this trend, making it easier for multi-unit operators to open even faster.
As Golden Corral begins moving into dozens of former Ryan’s, Old Country Buffet and HomeTown Buffet sites, the buffet leader is experiencing both the growth and cost benefits of restaurant conversions.